Privacy Policy

Harbour Caravans is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect to how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  1. What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, and device IP addresses.

This Personal Information is obtained in many ways including: meetings, correspondence, telephone, email, via our website https://harbourcaravans.com.au/ from media and publications, from other publicly available sources, website cookies, and from third parties. We don’t guarantee website links or the policies of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

  1. Direct Marketing and Opting Out

Where we use your Personal Information to send you marketing and promotional information, you may unsubscribe from our mailing or marketing lists at any time by contacting us in writing or by using the opt-out facilities provided in our communications (e.g., an unsubscribe link).

  1. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained;
  • For a secondary purpose that is directly related to the primary purpose;
  • With your consent; or
  • Where required or authorized by law.
  1. Third Parties and Overseas Disclosure

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

We may disclose your Personal Information to third-party service providers (such as IT support, cloud storage providers, and marketing platforms). Some of these providers may be located overseas, including in the United States, Singapore, and other countries. We take reasonable steps to ensure that any overseas recipients comply with the APPs.

  1. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • To third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.
  1. Security of Personal Information and Data Breaches

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. We utilize industry-standard security measures, including encryption, secure servers, access controls and others.

Notifiable Data Breaches: In the event of any unauthorized access or disclosure of your Personal Information that would be likely to result in serious harm to you, we will investigate and notify you and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

  1. Access to and Correction of your Personal Information

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Harbour Caravans will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

  1. Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

  1. Policy Updates

This Policy may change from time to time and is available on our website. Last Updated: Aug,15,2026.

  1. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, or if you believe we have breached the APPs, please contact us at:

Harbour Caravans

We take all complaints seriously and will respond to your complaint within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.